Delivery and Returns

 

Deliveries

We aim to dispatch orders within 1-4 working days, however, as some items are stored at individual venues some orders may take longer. Orders are dispatched between Monday and Friday (excluding Bank Holidays). 

UK orders

All orders are posted with Royal Mail using the tracked 48 service . All shipping costs are based on weight of the individual item/s you order.

Once dispatched, most items should take between 2 and 5 working days to be delivered. If you have any queries, please e-mail onlinesales@liverpoolmuseums.org.uk

Europe and International orders

We use Royal Mail's airmail service to post overseas. This can take from 1 to 4 weeks and costs from £13.00 in Europe and from £24.00 for the rest of the world. As with UK delivery, this will be more for heavier parcels. Please be aware there may be local duty and/or taxes payable on goods delivered outside the UK. National Museums Liverpool are not responsible for paying these charges and they are not included in your payment to us. We will send your parcel with tracking where possible.

Large orders

If you would like to order a large number of items, it may be worth contacting us directly to enquire about shipping costs.

Returns

National Museums Liverpool wants you to be happy with your purchase. If you are not totally satisfied with your order, please return it to us. Goods must be returned in the same condition you received them within 45 days of receiving the order. We will issue a refund or replacement at your request.

Returning your item

To return your items email our team at NMLTmerchandising@liverpoolmuseums.org.uk with the following information:

  • your order reference number (as shown on your order confirmation email)
  • Your name and address
  • If it's for a refund or a replacement

Please note that some items may only be returned if they are faulty, these items are individually marked.

Send to:

NML Trading Limited (Online Shop)

Midland Railway Building

1 Peter Street
Liverpool
L1 6BL

Please post the items in the same condition you received them in.

Damaged goods / Defective goods/incorrect deliveries

Items that are defective, damaged in transit, incorrectly supplied or delivery shortages must be reported within 7 days of delivery, stating the nature of the shortage / damage/defect and your order number. Upheld claims in respect of shortage, damage or defect will be rectified either by National Museums Liverpool Trading making up shortages or replacing goods free of charge or by refunding the cost of the goods in question to you.

 

Your statutory are rights not affected.

If you have any queries or questions please contact us.