Albert Dock Tote Bag

Deliveries

Due to the current lock-down measures some of our orders may take slightly longer than usual to reach you, rest assured we are doing our best to deliver as quickly and as safely as possible. We are also extending our returns policy to 45 days during this time.
The health and safety of our staff and visitors is our key priority and we are following the latest advice and guidance from the government, we are observing social distancing measures and continue to clean our sites frequently and thoroughly.
If you have any queries, please e-mail onlinesales@liverpoolmuseums.org.uk

Standard UK delivery is by Royal Mail and costs £3.50 but may be more for heavier parcels. Most items take between 1 and 5 working days to be delivered.

We use Royal Mail's airmail service to post overseas. This can take from 3 days to 10 days and costs from £5.00 in Europe and £6.50 for the rest of the world. As with UK delivery, this may be more for heavier parcels.

There is a surface mail service for international (not European) deliveries, which can be up to 50% cheaper than by air but takes much longer, possibly 6 to 8 weeks. Please email your proposed order for a surface mail price.

If you would like to order a large number of items, it may be worth contacting us directly to enquire about shipping costs.

Returns

If you are not totally satisfied with your order, please return it to us. Goods must be returned in the same condition you received them within 35 days of receiving the order. We will issue a refund or replacement at your request subject to certain conditions being met.

For more details go to the Delivery and Returns Page.